We know that people are our strongest asset. Our Property Management platform prioritizes service excellence in everything we do, from hiring to training.
Each year, the property manager of the regional winning Stream Cup team is submitted for a national Stream People of the Year Award (SPOTYA). In addition, each region nominates a building operations team member, and the accounting division nominates a project or corporate accountant for a SPOTYA. Candidates are judged anonymously by Stream’s executive team, with criteria including scoring 100 on our stringent annual audit, exceeding expectations in all areas of the job, and demonstrating Stream’s core values: NICE. SMART. HONEST. PASSIONATE. The winning property manager, building operations team member, and accountant each receive a $25,000 bonus for performing at the highest level and providing best-in-class service to tenants and clients year-round.
Earning this prestigious award for their exemplary work in 2021 are:
Property Manager Of The Year: Genevieve Mulville
Genevieve, a Senior Property Manager in our Austin office, has been with Stream for 4.5 years, serving at 515 Congress for most of that time. She began working at the firm’s iconic RiverSouth development in mid-2021 to prepare for its debut later this year. Throughout 2021, Genevieve excelled at implementing new ways to engage with her tenants by planning virtual happy hours, town hall meetings, and return-to-work readiness seminars. She put special attention on working with office managers to showcase new cleaning protocols, HVAC filtration systems, and rooftop tenant amenities.
“Genevieve is a great example of a hard-working, make-no-excuses, can-do manager,” said Eric Herron, Managing Director of Development and Construction at Stream Austin. “She expects a lot from those around her and jumps in the middle of every detail of the buildings she manages. She has done an amazing job at 515 Congress, and she has been instrumental in the startup planning for RiverSouth. We could never do it without her.”
When a burst sprinkler line flooded a tenant’s new, technology-laden conference room over a weekend at 515 Congress, Genevieve is credited for navigating the restoration project with authority as custom millwork was repaired and replaced. She remained in constant communication with the tenant and ensured work was done to the highest standard in the shortest timeframe possible, saving building owner KBS a significant amount of money.
“She has a great and unique ability to deal with a lot of demands and needs from all sides while always maintaining a positive attitude and keeping focused on the big picture,” said Gio Cordoves, Regional President, Western U.S. at KBS. “Her dedication, work ethic, leadership, and team-building skills are all top-notch. She’s a terrific manager.”
Building Operations/Technician Of The Year: Joe Garza
Joe has been at Stream for 17 years and serves as a Building Operations Supervisor in San Antonio. During 2021, he worked at multiple office and industrial properties in the city–and was even called some 325 miles away to help with a new company project in Midland, Texas. He also received a Certified Building Engineer-Master designation from the San Antonio Association of Building Engineers after a rigorous exam and interview.
“Joe is very well-versed and experienced in the building operations community,” said Nate Simpson, Regional Director of Building Operations for Stream. “He is the go-to for mechanical advice for the younger technicians on the team. Joe is able to guide his subordinates in a respectful manner and provides his knowledge and guidance as needed in a positive and cheerful way. He understands the mechanics of the job and has the electronic/software knowledge and people and communication skills to satisfy his peers, vendors, tenants, and landlords.”
When one of the properties in his portfolio was put up for sale in 2021, Joe was credited with finding ways to make the asset better for all users. He understood the end goal for the owner as well as the tenants and vendors. He took direction from ownership to keep expenses low and researched ways to resolve issues by taking care of maintenance items himself first before finding ways to collaborate with vendors to save money.
“This is just another example of Joe’s passion for the industry and for taking care of his clients and tenants,” said Dennis Skelly, National Managing Director of Property Management for Stream Antonio. “Joe has a calm, friendly demeanor that instantly connects with anyone. He takes his responsibility to service properties and tenants very seriously.”
Joe has been a member of the SAABE community for many years and was elected as the organization’s second Vice President in 2021. He continues to balance and prioritize his workload at his properties while making calls to provide input on the SAABE operations.
Accountant Of The Year: Drew Waggoner
Drew joined Stream Dallas 6.5 years ago and had an extremely active 2021 as controller, a position he was promoted to in late 2020. After having a challenging time sourcing talent in this heavy employee market, Drew helped start an intern program in his department. He hired 2 apprentices whose job functions consisted of full‐cycle property accounting duties while growing his team by 6 full-time members as well.
Challenges of the pandemic also had him and his team balancing a 50% in-office and 50% remote work environment, leading to his “Something good’s going to happen today. I can feel it!” message on outbound correspondence.
“Drew’s ability to stay on top of budgets, client demands, several huge property transitions, and managing a growing team and still keep his upbeat spirit is impressive,” said Michelle Chen, a Stream Dallas Accounting Manager. “Not only is he passionate about his work, but he’s passionate about his team. He works hard to make sure we have what we need to achieve our career goals and makes sure that our work does not become stale.”
Drew is credited with nurturing and growing a key client relationship that ended up adding 22 new properties to the company’s portfolio–a formidable reason to grow his team.
“He is the ultimate team player,” said Michaela Roberts, a Property Manager for Stream Atlanta. “I have had the absolute pleasure of working with Drew on The Grant Building. He has consistently tackled all the hurdles that have come along with this project, all while keeping a smile on his face and mine. He understands the challenges that we as property managers face.”